Privacy Policy

ABN: 72 627 546 801
Effective Date: 01 December 2025
‍
LaTrove Travel (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we handle your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Types of Personal Information We Collect

We may collect the following information:

1.1 Personal Details

Name
Date of birth
Phone number
Email address
Residential address

1.2 Travel Information

Passport details
Visa details
Frequent flyer numbers
Travel preferences
Itinerary information

1.3 Payment & Billing

We do not process payments on our website.

However, we may collect payment instructions as required for bookings (e.g., over phone or email).

1.4 Sensitive Information

In limited circumstances, we may collect health or medical information if required by airlines or other Travel Providers.

1.5 Marketing Information

Newsletter subscriptions
Survey responses
Travel interests or preferences

2. How We Collect Your Information

We may collect information when you:

Make a booking or travel enquiry
Communicate with us by phone, email, or online
Subscribe to marketing communications
Provide information for insurance or special travel requests

We may also receive information from third parties acting on your behalf (e.g., family members or corporate travel arrangers).

3. How We Use Your Information

We may collect information when you:

Arrange travel bookings and fulfil reservations
Communicate booking confirmations and travel updates
Provide customer support
Send marketing materials (with your consent)
Improve our services
Comply with legal and regulatory obligations

4. Disclosure of Your Information

We may disclose information to third parties when required to arrange your travel, including:

Airlines
Hotels and accommodation providers
Tour operators
Cruise lines
Insurance companies
Rail operators
Car hire agencies

We only share the information necessary for the booking.

We may also share information with:

Technology service providers
Payment processors (if applicable)
Government or regulatory authorities where required by law

5. Overseas Disclosure

Because travel involves international providers, your personal information may be transferred overseas, including to countries where privacy laws may differ from those in Australia.

We take reasonable steps to ensure that overseas recipients handle your information in accordance with the APPs.

6. Marketing Communications

We may use your contact details to send newsletters, promotions, and travel deals.

You can opt out at any time using the unsubscribe link or by contacting us at bookings@latrove.travel.

7. Security of Your Information

We take reasonable steps to protect your information from misuse, interference, loss, unauthorised access, modification, or disclosure.

This includes secure storage systems, access controls, and staff confidentiality procedures.

8. Access & Correction of Personal Information

You may request access to your personal information or ask us to correct inaccurate details. Requests can be made by emailing bookings@latrove.travel

We will respond within a reasonable timeframe.

9. Complaints About Privacy

If you believe we have breached the Australian Privacy Principles, please contact us at:
📧 bookings@latrove.travel

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

10. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on our website.